Privacy Policy

Effective Date: January 2026

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1. Introduction
We are committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws, including the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you book or stay with us, visit our website, or communicate with us.

2. What Information We Collect
We may collect the following types of personal information:

• Name, email address, phone number, and postal address

• Booking details (dates of stay, number of guests, preferences)

• Payment information (processed securely via third-party providers)

• Identification details where required (e.g., for check-in or legal compliance)

• Vehicle details (if relevant for property access)

• Communications and enquiries you send to us

• Website usage data (e.g., cookies, IP address, browser type)

3. How We Collect Information
We collect personal information when you:

• Make a booking through our website or a third-party platform

• Contact us via email, phone, or online forms

• Subscribe to updates or marketing communications

• Interact with our website (via cookies or analytics tools)

4. How We Use Your Information
We use your information to:

• Process and manage bookings and payments

• Communicate with you about your reservation

• Provide customer support and respond to enquiries

• Improve our website, services, and guest experience

• Send important updates or promotional offers (only where permitted)

• Comply with legal and regulatory obligations

5. Sharing Your Information
We may share your information with:

• Payment processors and booking platforms

• Service providers (e.g., IT support, website hosting)

• Regulatory authorities where required by law

• Emergency services if necessary for safety reasons

We do not sell or rent your personal information to third parties.

6. Cookies and Website Tracking
Our website may use cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences.

7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure.

8. Access and Correction
You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate or outdated. Please contact us using the details below.

9. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact us:

Email: countryescapetasmania@gmail.com
Phone: 0404987000

By using our website or making a booking, you acknowledge that you have read and understood this Privacy Policy.